Contacting the Carrier
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|iShip connects to the carriers' electronic systems to obtain the most up-to-date package status. However, in certain instances you will need to contact the carrier directly to find out more information. Some examples include:|
- The package has sat at a particular location for a long time;
- The carrier has reported that it needs updated address information;
- You are the recipient and you would like the package routed to a new destination;
- You would like to pick up the package from the carrier yourself;
- The package was lost or damaged, and you would like to find out about filing a claim;
- You believe the package was delivered late, and you would like to find out if you are eligible for a refund.
Phone numbers for contacting the carriers directly:
Submitting a Claim
You may occasionally need to submit a claim to the carrier. Examples include:
How you go about submitting a claim is different depending on how you tendered your package to the carrier. In general, the holder of the account with the carrier must submit the claim. This means that
- The package was damaged
- The package was lost or stolen
- If you shipped the package through The UPS Store (MBE), contact the UPS Store location that you used
- If you shipped the package through a UPS Customer Center, contact that UPS Customer Center
- If you shipped the package on your company's account, contact your Shipping Manager
- If you shipped the package yourself, using your own carrier account or a credit card, then you will need to submit the claim to the carrier yourself
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