You may occasionally need to submit a claim to the carrier. Examples include:

1. The package was damaged
2. The package was lost or stolen

How you go about submitting a claim is different depending on how you tendered your package to the carrier. In general, the holder of the account with the carrier must submit the claim. This means that

1. If you shipped the package through The UPS Store (MBE), contact the UPS Store location that you used
2. If you shipped the package through a UPS Customer Center, contact that UPS Customer Center
3. If you shipped the package on your company's account, contact your Shipping Manager
4. If you shipped the package yourself, using your own carrier account or a credit card, then you will need to submit the claim to the carrier yourself