iShip connects to the carriers' electronic systems to obtain the most up- to-date package status. However, in certain instances you will need to contact the carrier directly to find out more information. Some examples include:

1. The package has sat at a particular location for a long time;
2. The carrier has reported that it needs updated address information;
3. You are the recipient and you would like the package routed to a new destination;
4. You would like to pick up the package from the carrier yourself;
5. The package was lost or damaged, and you would like to find out about filing a claim;
6. You believe the package was delivered late, and you would like to find out if you are eligible for a refund.

Phone numbers for contacting the carriers directly:
1-800-CALL-DHL (1-800-225-5345)
1-800-GO-FEDEX (1-800-463-3339)
1-800-PICK-UPS (1-800-742-5877)
1-800-ASK-USPS (1-800-275-8777)

Submitting a Claim

You may occasionally need to submit a claim to the carrier. Examples include:

1. The package was damaged
2. The package was lost or stolen

How you go about submitting a claim is different depending on how you tendered your package to the carrier. In general, the holder of the account with the carrier must submit the claim. This means that

1. If you shipped the package through The UPS Store (MBE), contact the UPS Store location that you used
2. If you shipped the package through a UPS Customer Center, contact that UPS Customer Center
3. If you shipped the package on your company's account, contact your Shipping Manager
4. If you shipped the package yourself, using your own carrier account or a credit card, then you will need to submit the claim to the carrier yourself